How it Works
- Register on-line or call us to schedule the session where you'll create your meals OR book a time to pick up your meals that we assemble for you
- Choose your meals from our delicious seasonal monthly menus featuring 8-12 tempting dishes created with only the freshest ingredients from the best suppliers
- Ideally bring two large reusable shopping bags with you to take away your meals
- Prepare your chosen meals in our kitchen with step-by-step instructions at each station. Our chefs on hand to help and to give tips
- Customise each meal to your family's taste by adding or subtracting any of our freshly prepared ingredients
- Your meals are prepared, sealed and labeled, you're ready to go from our kitchen to yours
FAQ'S
How does it work?
You simply go on-line, book a session, order the meals you want, then come instore to make the meals with our chefs on hand to help.
What should I bring with me?
You don't need to bring anything apart from proof of ID and to have thought about how you're going to get your food home (ideally it needs to be refrigerated within 2 hours).
What is a make your own kitchen?
A place where you come and create meals, and then take them home to be cooked and eaten.
What should I wear?
Whatever you wear to cook at home!!! We'll give you an apron and gloves to wear!
How much does it cost?
It depends on what you're cooking, but dishes start from around £5. We've tried to create something that you'll use on a weekly basis, rather than just for special occasions.
Is it healthy?
All our dishes are made with the best ingredients, and with health in mind. Because you make the meals, you have the choice to not put in certain ingredients if you're on a certain diet.
Are the nutritional details available?
Yes, on the menu page next to each dish we will have the nutritional details. This should be completed within the next two weeks. We don't have them on the packaging as each person might put slightly different quantities of ingredients into their meal
How do I know what's in the food?
We provide details of what's in each dish on the website, and on the packaging, and in-store we have a full list of ingredients.
Do I have to follow the recipes exactly?
No, you can create the dish how ever you like.
Can I bring someone to help with the session?
Due to the layout of the store we only really have space for one person per station, but if the sessions aren't full we may have room, so give us a call to check.
Can I bring children with me?
Check if we have space available for two people at a station, only children over 8 are allowed to help.
Is there a membership fee?
No, you simply register and pay for the meals you create.
How do I pay?
Check-out online, we will tell you what methods are available. But generally you will need to pay with a major credit card, prior to coming in-store, or pay by cash at the store.
What happens if I cancel a session? What is your refund policy?
If you cancel your session less than 24 hours in advance you will not receive a refund, but we can convert your meals into a "pick-up" order if you would prefer, however there will be an additional sum to pay, as the prices are different.
Do your prices change?
All products offered by us are subject to occasional change in price. This is particularly likely with seasonal changes in supply levels and supply prices. We will endeavour to warn you of any changes to the price or availability of items in our range. However, we reserve the right to change our prices and products without notice to reflect such changes. Current prices will always be shown on our website and can be obtained by telephoning. We will charge you that price which will be inclusive of any applicable VAT.
If I order do I need to pay?
Ordering a product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the website. We are also happy to inform you of these deadlines by telephone if you wish to call us. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline. This deadline is important as we make up each order for you on the day and obtain some of the products especially to fulfil your order and may not be able to sell the products elsewhere. Any payments you have made for orders which have been properly cancelled will be recredited to you.
Do I have to pay for fraudulent orders?
You are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.
How will I remember what I've ordered?
You will be sent a confirmation email once you've booked, and when you arrive at the store we will give you a copy of your order to ensure we have all the ingredients at your station.
How long will the food last?
Generally if the food is refrigerated within 2 hours of leaving the store. It can be refrigerated for 4 days from the date it was made, or frozen for up to 3 months. Each dish will have a "made on date".
How many meals can I make in a session?
It's up to you, we can cater to any requirement, whether that's 8 meals, and 30 servings of each.
Should I freeze my meals when I get them home?
We believe fresh is best, but if you freeze them within two hours, eat them within 3 months, and ensure they are fully defrosted prior to cooking, the dishes should still have all the original flavours and nutrients.
What's the difference in the different sessions?
There are 4 types of session you can book;
- Public - An open session for up to 8 people that lasts approx. 90 minutes
- Private - A private session where you can hire all the work stations. Simply call us to find out more or to book
- Special - An open session, that will have a specific theme (eg) Wine matching, Kids Club, BBQ etc.
- Pick-up - You order the meals as usual and we'll prepare them for you in-store, all you need to do is come in during the session times and collect your orders
Are all your meats Organic?
Not necessarily, but all our meat is from ethical farmers, and all our chicken is free range.
Is your fish from sustainable stock?
We use sustainable stock fish, for any fish in danger, and we carefully choose all our suppliers to ensure that they have ethical businesses that think about the environment.
What payments types do you accept?
Cash and major cards in-store, major cards on-line
Where can I park?
All resident bay areas surrounding the Store have 8 hour pay and display (Mon - Saturday)
Do you do private 1:1 sessions?
We've set the business up to be totally flexible to our customers needs so please phone us if you'd like private sessions
Can I book out the whole session?
"Private Sessions" are when you book the whole session for you and your friends. If you'd like to do something a bit more special. Pop in or give us a call to find out more.
What's the difference between a meal and a dish?
Nothing really, apart from at different types it's more appropriate to refer to them as meals or dishes for ease of explanation
Does it save time?
Yes, in just over an hour you can make a weeks worth of meals, as we do all the shopping, chopping and preparation for you. You simply come into the store and in a concentrated time frame prepare all the meals, which we believe would usually take you at least 8 hours to do.
Does it save money?
We believe it works out about the same price, if not a little bit cheaper to come to The Kitchen, and with us there is no wastage.
Will you remind me of the session?
You will be sent an email when you've booked a session, and 24 hours in advance
Will you help me during the session?
Yes, our fully trained chefs are always on hand during a session to help
Where do I find the cooking instructions?
The cooking instructions are available on the menu section of the website, in-store and on the packaging of each dish
Is it hygienic with so many people touching food?
Each person is required to wash their hands before the start of each session, and are given gloves to wear. Plus each station is thoroughly cleaned between sessions.
Who are your suppliers?
All our major suppliers are hand picked and visited. Many of whom we have worked with for years at the various Michelin Star restaurant's we've been part of.
What are your opening times?
They do vary due to the different types of sessions we're running and the day of the week but generally the first session starts at 9.30am the last at 7.00pm, but we are open for coffees and pastries as follows:-
Mon - Sat - 8.30am - 8pm
Sun - 9.00am - 5pm
What are your company registration details?
The Kitchen Table Ltd
42 Sydenham Road, London SE26 5QF
Registered in UK
Company registration #: 6353134
How do I contact you?
Call us at 0207 736 8067
Or email at hello@visitthekitchen.com, or natalie@visitthekitchen.com
